NixSoftware Support Policy

1. Introduction

At NixSoftware, we value our customers and aim to provide the best possible support for all our products and services. This Support Policy explains how we handle support requests, our response time, and the scope of assistance we offer.

2. Support Coverage

We provide support for:

• Installation and setup of NixSoftware products

• Basic usage guidance and troubleshooting

• Bug reporting and issue resolution related to our software

• Assistance with updates and version compatibility

Note: Custom modifications, third-party integrations, or server-level issues are not covered under standard support.

3. Support Channels

Customers can reach our support team via:

• Email: support@nixsoftware.com

• Live Chat: Available on our website

• Support Ticket System: Submit requests through your NixSoftware account dashboard

4. Response Time

• We typically respond within 24–48 business hours.

• Complex issues may take additional time depending on investigation and testing.

5. Support Availability

Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM (GMT+6).
Requests made during weekends or holidays will be handled on the next working day.

6. Customization Requests

We do not provide free support for custom development or design changes.
However, paid customization services are available upon request — contact us for a quote.

7. Software Updates

All active customers receive regular product updates, including:

• Feature enhancements

• Bug fixes

• Security improvements

Updates can be downloaded directly from your NixSoftware account.

8. Refund & License Policy

Please refer to our [Refund Policy] and [License Terms] for detailed information about product refunds and usage rights.

9. Contact Us

If you have any questions about this Support Policy or need assistance, please contact us at:
? support@nixsoftware.com
? www.nixsoftware.com